Our Warranty & Satisfaction Guarantee

At Americans Plumbing, we do not consider a job finished until it is done right. Every service we provide is backed by a clear, straightforward warranty and a satisfaction guarantee that puts you first. No fine print, no runaround.

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Our 1-Year Labor Warranty

What Our Labor Warranty Does Not Cover

While we stand fully behind our work, some situations fall outside the scope of a labor warranty:

Damage caused by misuse, accidents, or impact
Issues resulting from modifications made by another contractor after our work was completed
Normal wear and tear over time
Material or product defects (covered separately under the manufacturer warranty)
Damage caused by weather events or natural disasters

If you are ever unsure whether something is covered, reach out to us. We are always happy to take a look.

What Our Labor Warranty Covers

Our labor warranty protects you against any issues that arise as a direct result of our workmanship. This includes:

Incorrect installation or repair
Components that fail due to how they were installed
Leaks or issues resulting from our work
Any part of the job that was not completed to our own standards

Manufacturer Warranty for up to 10 Years

The products and materials we install come with manufacturer warranties of up to 10 years, depending on the brand and product. These warranties cover defects in the materials themselves, separate from the labor and installation work we perform.

Warranty length and terms vary by product and manufacturer. When we install a new water heater, toilet, fixture, or any other product in your home, we will make sure you have the relevant warranty information for that specific item.

If a product issue arises and you need to make a manufacturer warranty claim, contact us first. We will help coordinate the process and handle the reinstallation on your behalf so you do not have to deal with it alone.

Our Satisfaction Guarantee

No arguments. No excuses. We are not done until you are happy with the work.

Beyond our formal warranty, every job we do is backed by a simple guarantee: if you are not 100% satisfied with the result, we come back and make it right.

Sam and Nadim founded Americans Plumbing on the belief that every homeowner deserves a plumber they can trust. That belief is built into everything we do, and it does not stop the moment we pack up our tools.

How to Use Your Warranty

Using your warranty with Americans Plumbing is simple. If you notice an issue with work we completed, here is all you need to do:

Step 1

Reach Out

Call, text, or send us an email describing the issue. You do not need any paperwork or documentation to get started.

Step 2

We Assess

We will follow up promptly to understand the situation and schedule a visit to inspect the issue firsthand.

Step 3

We Fix It

If the issue falls under our labor warranty or satisfaction guarantee, we take care of it completely at no cost to you. Our goal is always to resolve things quickly and with as little inconvenience to you as possible.

Frequently Asked Questions

Our labor warranty covers workmanship for 1 year from the date of service completion.

Our satisfaction guarantee means we address any concerns immediately. Just let us know before we leave or contact us right after and we will make it right.

No. Just contact us with your name, address, and a description of the issue and we will take it from there.

The labor warranty covers how the work was done. The manufacturer warranty covers the products and materials themselves. Both protect you, just in different ways.

Manufacturer warranty transferability varies by brand and product. Our labor warranty applies to the original service performed. Contact us if you have specific questions about your situation.

Questions About Your Warranty?

We are always here to help. If you have any questions about your coverage or need to report an issue, do not hesitate to reach out. A real person will always answer.